FAQ
Questions Answered
Scheduling, insurance, walk-ins, virtual care. Everything patients ask most.
Booking, Walk-Ins & Appointments.
Do you accept walk-ins?
Yes. AllCare welcomes walk-in patients at all 15 locations for urgent care. Appointments are not required, though booking online can reduce your wait time.
How do I book an appointment?
Book online at allcare-ga.com/book, call (844) 779-7026, or walk in to any location. Online booking lets you choose a specific provider or select the first available appointment. Same-day slots are typically available.
How far in advance can I schedule?
You can typically schedule several months in advance, depending on provider availability. Same-day and next-day appointments are usually available as well.
Can I request a specific doctor?
Yes. Our online scheduler lets you book with a specific provider when they're available at your preferred location. View our providers here.
What should I bring to my appointment?
Bring your photo ID, insurance card, and any relevant medical records or documentation. For primary care, bring a list of current medications if you have one.
How long does a typical visit take?
A primary care visit typically runs 30 to 60 minutes, depending on the reason for your visit and the services needed. Urgent care visits for straightforward issues are generally faster.
Insurance, Self-Pay & Billing.
What insurance plans do you accept?
AllCare accepts most major insurance plans including BCBS, Aetna, Cigna, Humana, UnitedHealthcare, Medicare Part B, and Tricare. Over 40 plans total. See the list of most common insurances on our insurance page.
What if I don't have insurance?
No problem. Self-pay office visits start at $140 and include some rapid point-of-care testing and injectable medications. School and sports physicals are $40. Full rates on our self-pay rates page.
Do you accept HSA or FSA cards?
Yes. HSA and FSA cards are accepted for copays, self-pay visits, and prescriptions. No extra paperwork required.
Do you bill under Piedmont?
Yes. AllCare is a member of the Piedmont Clinically Integrated Network and bills under Piedmont payer contracts. This means your AllCare visit may appear as a Piedmont billing entry on your Explanation of Benefits — this is expected and correct.
Do I need a referral to be seen?
Most plans do not require a referral for urgent care or primary care visits at AllCare. If you're on a strict HMO with referral requirements, your PCP would need to refer you first. Call us if you're unsure: (844) 779-7026.
How do I know what my visit will cost?
Call us with your insurance plan details and we can estimate your cost before you book. Self-pay rates are published on our rates page.
Virtual Visits, Hours & Access.
What are your hours?
All AllCare locations are open Monday through Friday, 8am to 8pm, and Saturday and Sunday, 9am to 2pm. Lab services have slightly different hours. See our lab services page for location-specific lab hours.
Do you offer virtual care?
Yes. AllCare offers virtual visits for primary and urgent care. Available to Georgia residents only, per state licensing requirements. Book a virtual visit anytime. Check allcare-ga.com/book/virtual for current availability.
What conditions can be treated virtually?
Virtual care is available for many primary and urgent care conditions. Book a virtual visit and a provider will determine if your needs can be addressed remotely. Physicals cannot be conducted virtually.
Is virtual care available on weekends?
Yes, virtual care is available on weekends. Check the virtual care booking page for current availability.
Services, Records & Prescriptions.
What services do you offer?
AllCare provides both primary care and immediate (urgent) care. Primary care includes annual physicals, chronic condition management (diabetes, hypertension, thyroid, arthritis), women's and men's health, weight management, immunizations, and behavioral health. Urgent care includes treatment for flu, COVID, UTIs, STDs, sore throat, sinus infections, minor injuries, and more. Lab services via LabCorp are available at most locations. See all services on our Primary Care and Urgent Care.
Do you treat children?
Yes. Most AllCare providers are family medicine trained and see kids 3+. Some of our providers also see kids under 3. Please call (844) 779-7026 to confirm for your preferred provider and location if you would like to book an appointment for child under 3.
How do I request a prescription refill?
For maintenance medications, if you've been seen within the last 3 months, request refills via the patient portal or by calling your clinic. Request at least 7 business days before you run out. A visit is required for new prescriptions, antibiotics, or controlled substances. Call (844) 779-7026 with questions.
How do I get my medical records?
AllCare partners with MediCopy for medical records requests. Submit your request online, by mail, or in person. Questions? Call MediCopy at (866) 587-6274 (Monday–Friday, 8am–4pm) or fax (844) 374-0241. Allow approximately two weeks for fulfillment.
Do you offer lab services?
Yes. AllCare partners with LabCorp for on-site lab services at all 15 locations. No appointment needed for lab drops. Hours vary by location — see our lab services page.
Get care today
Same-day care at 15 Atlanta locations. Walk in, book online, or start a virtual visit.
Use most insurance, self-pay, HSA, or FSA
Board-certified MD, PA, or NP every visit
Follow-up care at any location, no wait
Most major plans accepted: BlueCross, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, and more.